Need to return something? No Problem. All we ask is for the item(s) to be returned in new condition as originally received and that our return guidelines below are followed.
Several brands we carry and ship have different warranty; our customer service staff will assist the customer with their warranty.
International orders are only eligible for exchange only, and all shipping/ fees are the responsibility of the buyer. No refunds will be issued for international orders.
Any item that has been “tested”, or “taken on a test ride” is considered used and cannot be returned. All returns/ exchanges must be in new, unused condition
*** As a service to help the consumer a bit, we can send you a return shipping label for a flat fee of $15.00 to return your product (this is generally enough for one vest) ***
We offer a 30 day exchange policy; please notify us within this time via email if you would like to exchange your purchase so that we can give you a Return Authorization Number (RA#). You will need an RA# for any exchanges. We will ship the new items to you once we receive the original items and your payment for the new shipping costs, if applicable. Any item for exchange must be in new and unworn condition, with original tags.
Return for Refund
We offer a 30 day return policy; please notify us within this time if you would like to return your purchase so that we can give you a Return Authorization Number (RA#). Please have the item unworn, with the original tags still attached. All returns for refund must be received back within 15 days of the RA# being issued, any return received after the 15 days of RA# being issued, will be eligible for exchange or store credit only. All returns must have an RA number clearly displayed on the outside of the package. If a return does not have an RA number the package may be refused or sent back to you at your expense.
Restocking Fee: There is a 4% restocking fee to cover credit card fees that we incur to process all refunds.
Shipping Charges: Shipping costs are non-refundable. When returning an item that originally was free or discounted shipping, the actual shipping charges will be deducted from the refund amount. This is because UPS, USPS, and/ or FedEx do not refund shipping charges.
Once we have received the returned item(s), we will issue a refund (minus any shipping charges and restocking fee).
* Please return your purchase in unused condition, with its original packaging, manuals, accessories and tags.Any item that has been used, even if just for a ride, or worn once, will be considered used and will not be accepted for a return or exchange.
If you believe a product shipped from Vest Home, arrived defective, or was damaged in transit, please contact Customer Service so we can assist with the problem. Please keep in mind that you must call or email us immediately to report the problem with your order once it is delivered. If you believe your item to be defective, we will authorize a prepaid shipping label, once the item has been inspected and confirmed defective we will ship a replacement to you at no extra cost. We will determine whether the returned products are in fact defective. We are not responsible for any products deemed mistreated or worn out. All merchandise deemed not defective will be returned to you at your expense.
Miscellaneous Issues Sometimes things happen, we understand that, and we are not above making mistakes ourselves, although we strive to keep it at a minimum. If you receive an item and something isn’t right or the size is wrong please contact us as soon as possible and we will make every attempt to make it right for you in the shortest amount of time possible. Remember, our number one goal is to keep you the consumer coming back time and again and we want to help you in every way we can.