Returns & Exchanges
Return Policy: Need to return something? No Problem. However, we do ask for the item(s) returned to still be in new condition as originally received and that all our return guidelines, found below, are followed. The several brands we carry have different manufacturer warranties; our customer service staff would be happy to assist you with them. Any item that has been “tested” or “taken on a test ride” is considered used and cannot be returned. All returns/ exchanges must be in new, unused condition.
International Orders: International orders are eligible for exchange only and are non-refundable. All international shipping fees are paid for by the person making the purchase. See our Shipping FAQS.
Exchanges: We offer a 90-day exchange policy. You will need to create and print a Return Authorization (RA) document for any exchanges. We will ship the new items to you once we receive the original item(s). All exchanged item(s) must still be in new, unworn condition and have the original tags intact.
Return for Refund: We offer a 90-day return policy. You will need to create and print a Return Authorization (RA) document for any exchanges. Please have the item unworn, with the original tags still attached. We must have received your returns for refund within 15 days of the RA document issued date. Any returned items received after the 15-day return window will only qualify for a merchandise exchange or store credit. All returns must have an Return Authorization document included and visible inside the package. If a return does not have an RA document, the item may be refused or sent back to you at your expense.
Restocking Fee: LeatherStand.com does not charge any restocking fees.
Damaged Merchandise: If you believe a product shipped from LeatherStand.com has arrived defective or damaged during transit, please contact Customer Service. Please keep in mind that you must call us immediately to report the problem with your order once it is delivered.
If you believe your item to be defective, we can authorize a prepaid shipping label once the item(s) have been confirmed defective. We will be happy to ship a replacement to you at no extra cost. We are not responsible for any products deemed mistreated or worn out by the customer. Upon return, if we determine that the merchandise is, in fact, non-defective, the customer is responsible for any expense incurred.
Miscellaneous Issues: We understand that, at times, things happen, and none of us are above making mistakes. If you happen to receive the wrong item or something isn’t right, or it is the wrong size, please contact us as soon as possible, and we will make every attempt to make it right for you in the shortest amount of time possible. Remember, our number one goal is to keep you, the consumer coming back time and again. We want to help you in every way we can. To learn more please visit our About Us page or simply call us at (410) 835-9911.